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Service Coordinator

RESPONSIBILITIES:

• Answer incoming service calls
• Follow up, address, and answer customer requests
• Order replacement parts as needed
• Provide the highest level of customer service via phone, e-mail, and occasionally in person
• Schedule services, coordinate with customers and maintain an efficient calendar for service techs
• Work with internal partners to ensure the proper resources are utilized for first time completion
• Any additional duties as assigned

Education and Experience:

• Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
• Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
• Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

• Attention to detail
• Critical thinking
• Works well under pressure
• Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

Reviews

"We were very pleased with the process. Our windows are beautiful, and we are very happy we made the decision to choose Renewal by Andersen!"

Scott | Memphis, TN
November 10

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