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Service Coordinator

RESPONSIBILITIES:

• Answer incoming service calls
• Follow up, address, and answer customer requests
• Order replacement parts as needed
• Provide the highest level of customer service via phone, e-mail, and occasionally in person
• Schedule services, coordinate with customers and maintain an efficient calendar for service techs
• Work with internal partners to ensure the proper resources are utilized for first time completion
• Any additional duties as assigned

Education and Experience:

• Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
• Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
• Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

• Attention to detail
• Critical thinking
• Works well under pressure
• Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

Reviews

"Professional, from the quote by their sales rep, explaining everything from examples of why renewal windows are higher in quality than standard vinyl windows. Financing was simple. Cost more than vinyl but well worth it. Kept me informed via email or phone calls. The installation was also explained when they got here ahead of schedule that day which was pleasing. The time between removing and replacing was just amazing. I figured the opening would be there for 15 to 20 minutes, letting heat and insects in..but it wasn't. Just about a minute or two and they swapped them out ..out with the old and inserted the new window. Screwed it in..insulation went in. Stripping on inside and outside. Cleaned up inside and outside. Can't wait till the crisp fall weather comes to try them out. I've not had double hung windows in a good while. One window didn't make it on the truck but less than 30 days and it will be here and installed. I'm sure the pandemic has impacted their factory as well. Thank you to Renewal Windows for a job well done. "

Sam M. | TN
Jul 6, 2021

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