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Service Coordinator

RESPONSIBILITIES:

• Answer incoming service calls.
• Follow up, address, and answer customer requests.
• Order replacement parts as needed.
• Provide the highest level of customer service via phone, e-mail, and occasionally in person.
• Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
• Work with internal partners to ensure the proper resources are utilized for first time completion.
• Any additional duties as assigned.

Education and Experience:

• Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
• Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
• Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

• Attention to detail.
• Critical thinking.
• Works well under pressure.
• Proficiency with all MS Office Products (Outlook, Word, Wxcel, PP, etc.).

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

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Reviews

"The men who came out were able to work with each other good and professional showing us how the job would start and how long it would take. While they were doing their job they saw that the windows sills were off balance and very diligent and made it repairable to place the new windows in they cleaned up the area where they were working and made it look like no one had been there. They were very polite."

Andrew Pruitte
Aug 5, 2023

"Renewal by Anderson replaced our windows about a week ago. It made our home look brand new! Absolutely beautiful product!!! All the staff were kind and professional. Jackie and his crew did the installation and we have never had such a professional job done on our home! Highly recommend this company!"

Carley Aldridge
Aug 6, 2023

"I have purchased 16 Anderson windows and they are great. The windows are perfect but the installation was the best. It is a joy having these windows in my 1910 home."

Kay Veazey
Aug 25, 2023

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