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Service Coordinator

RESPONSIBILITIES:

• Answer incoming service calls.
• Follow up, address, and answer customer requests.
• Order replacement parts as needed.
• Provide the highest level of customer service via phone, e-mail, and occasionally in person.
• Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
• Work with internal partners to ensure the proper resources are utilized for first time completion.
• Any additional duties as assigned.

Education and Experience:

• Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
• Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
• Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

• Attention to detail.
• Critical thinking.
• Works well under pressure.
• Proficiency with all MS Office Products (Outlook, Word, Wxcel, PP, etc.).

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

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Reviews

"My new windows really make my home more beautiful and the noise reduction is amazing."

Sharon Jeanette Hall
Jun 13, 2022

"I just love how the installer took his time replacing my windows in our home. I can tell a great difference compared to my old windows. Can't wait to place another order to get the rest of my windows in our home replaced."

Tina Massey
Jun 9, 2022

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