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Service Coordinator

RESPONSIBILITIES:

• Answer incoming service calls.
• Follow up, address, and answer customer requests.
• Order replacement parts as needed.
• Provide the highest level of customer service via phone, e-mail, and occasionally in person.
• Schedule services, coordinate with customers and maintain an efficient calendar for service techs.
• Work with internal partners to ensure the proper resources are utilized for first time completion.
• Any additional duties as assigned.

Education and Experience:

• Minimum 3 – 5 years’ experience in customer service, previous scheduling experience preferred.
• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
• Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
• Exceptional oral and written communication skills.

Skills, Knowledge, and Abilities:

• Attention to detail.
• Critical thinking.
• Works well under pressure.
• Proficiency with all MS Office Products (Outlook, Word, Wxcel, PP, etc.).

Contact Alexandra Harszy (314) 332-2364

Email resume to: Aharszy@RbASTL.com

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Reviews

"The in-home estimate to install time was pretty lengthy (12 weeks)! But, I’m in love with my doors now that they’ve been installed! The installation crew was very thorough and CLEAN. The doors are sturdy (steel), sleek, and pretty! I can go on and on! I highly recommend RbA!"

S. Triplett | RBA OF MEMPHIS

"Everyone was very helpful. They keep you updated on your project. The install went wonderfully. I love my new windows."

S. Davey | RBA OF MEMPHIS

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